Frequently Asked Questions (FAQ)
How do I use the Frozia Glow™ Ice Face Roller?
Fill with (rose) water, freeze for at least 10 minutes , roll over cheeks, jawline, forehead and under the eyes for 30–60 seconds .
Is it safe for sensitive skin?
Yes, use short sessions and don't use one spot for too long. Stop if irritation occurs.
How often per week?
Can be used daily; many customers use it morning and/or evening .
A customer favorite before going to sleep.
Delivery time?
NL/BE usually 2-8 business days after shipment. You will receive your track/trace code by email as soon as possible.
Can I change/cancel my order?
Please email us as soon as possible . If your order has already been processed/shipped, you can return it after receipt.
Which payment methods?
iDEAL, credit card, Klarna.
What is your return period?
14-day right of withdrawal (EU). See our returns policy for terms and conditions.